Refund Policy

Tinks Studio sells digital products delivered as instant downloads. Because digital files are provided immediately upon purchase and cannot be returned, we generally do not offer refunds on completed digital download purchases.

When we will issue a refund

We will offer a full refund in the following circumstances:

• The files delivered do not match the product description
• The download link is non-functional and we cannot resolve this within 48 hours
• A duplicate payment was made in error
• The purchase was made fraudulently or without your authorisation

How to request a refund

Contact us at hello@tinks.studio with your order number and a description of the issue. We will respond within 24 to 48 hours and resolve the issue, either by reissuing files, providing a corrected version, or issuing a refund.

Technical issues

If you are experiencing technical problems with your downloaded files, such as compatibility issues, corrupt files, or resolution concerns, please contact us before requesting a refund. In most cases, we can resolve technical issues quickly.

Change of mind

Because our products are digital files available immediately upon purchase, we're unable to offer refunds for change of mind. We encourage you to read product descriptions, review the image previews carefully, and check our FAQ before purchasing.

Contact

Questions about this policy? Get in touch. We're always happy to help.